bisawd Privacy Policy

This page describes what we collect when you use bisawd and how we keep that data protected. Your privacy is fundamental to how we operate our platform. We are transparent about what we gather, why we need it, and who can access it. Whether you access bisawd on Android via our app, through iOS via your mobile browser, or from desktop, the same data protections apply across all devices.

We collect information only when you interact with bisawd—when you register, verify your identity, deposit funds, or request withdrawals. We never sell your data to advertisers or unaffiliated third parties. We do not track your behaviour outside bisawd or build a marketing profile. This policy explains our commitments in detail, your rights regarding your information, and how to contact us with questions or concerns.

What We Collect on bisawd

When you register a bisawd account, we collect your email address, full name, phone number, and date of birth. These details allow us to send account notifications, verify your identity, and communicate during withdrawal requests or account security issues. We do not share this information externally except to our payment processors when you deposit or withdraw using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

During identity verification (KYC), we collect a photo of your government ID and proof of your address. We ask for these documents because anti-money-laundering law requires them, and they protect your account from fraudulent access. We store these images encrypted on our servers and do not share them with third parties except our verification service provider, who confirms authenticity and then deletes their copy within thirty days.

We also log your login activity—IP address, browser type, device model, login timestamp—to detect unusual access patterns and protect against account takeover. If you access bisawd from Jakarta, Bandung, or another city and then see a login from an unfamiliar location, we flag it and may ask you to re-verify. This layer of security applies to all bisawd accounts equally.

How We Use Your Data on bisawd

We use your email and phone number to send account alerts: password changes, login notifications, withdrawal confirmations. We use your verified identity to ensure your account matches your real name and address, which is required by law. We process payment information through our payment partners only when you initiate a deposit or withdrawal; we do not store your card or bank credentials on bisawd servers. Your payment method details are encrypted and held by your bank or e-wallet provider, not by us.

We analyse aggregate, anonymised data to understand how bisawd is used: which games are popular, when players are most active, which payment methods are preferred. This helps us improve the platform and ensure stability during peak hours. We do not use this data to profile individual players or target you with personalised advertising. When we monitor Liga 1 betting volume or Piala Indonesia transaction flows, we are looking at overall patterns, not individual behaviour.

Third-Party Processors and Data Sharing on bisawd

We work with payment processors to handle deposits and withdrawals on bisawd. When you use mobile banking, local payment, or another e-wallet, your transaction data goes to that provider's servers, not ours. We receive only a confirmation that your deposit succeeded and your account was credited. Similarly, when you request a withdrawal to your online payment, e-wallet, mobile banking, or local payment account, we send your verified name and account number to your bank; the bank confirms receipt and we delete the request log after processing.

We also use a verification service to confirm your identity documents during KYC. This third party sees your name, ID number, and photo, verifies it against government records, and sends us a yes-or-no response. They do not store your data long-term; they delete it after verification completes. We do not use this data for any secondary purpose—it is only for account verification.

We do not hire marketing agencies to contact you, do not use your data to build credit or insurance profiles, and do not sell lists of bisawd users. If we change processors or business practices, we will notify you in advance and give you the option to close your account if you disagree.

Cookies and Tracking on bisawd

When you use bisawd, we store a session cookie on your device so you remain logged in as you navigate between pages. This cookie expires when you close your browser or manually log out. We do not use persistent cookies to track you across websites or months. We do not embed third-party trackers, pixels, or analytics code that follows you beyond bisawd.

We keep logs of your requests to our servers (pages visited, buttons clicked, games loaded) to diagnose technical issues and understand platform usage. These logs are kept for a limited time and automatically deleted. We do not use this data to build a permanent profile of your preferences or behaviour.

Your Rights and Data Retention on bisawd

You have the right to access all data we hold about you. You can request a copy of your verification documents, payment history, and account activity through your bisawd dashboard or by contacting support. You also have the right to correct inaccurate information: if your name or address has changed, you can update it in your account settings or ask our support team to help.

You have the right to request deletion of your account and associated data once your account balance is zero and any pending withdrawals are processed. We will delete your email, phone, ID photos, and login history within thirty days of your request. We must keep records of your deposits and withdrawals for seven years to comply with anti-money-laundering law, but we separate this data from your personal profile and do not use it for any other purpose.

We keep your data only as long as necessary. If your account is inactive for three years, we may anonymise your data and delete your personal details. If you request account closure, we begin the deletion process immediately. During Idul Fitri, Idul Adha, Imlek, Nyepi, or other holidays when our office is closed, data requests may take longer; we will confirm the timeline when you submit your request.

Contacting bisawd About Privacy

If you have questions about how we handle your data, or if you want to exercise your rights to access or delete your information, contact our support team during business hours via chat or email. We aim to respond to all privacy requests within five business days. We are committed to transparency and will explain our data practices in plain language, not legal jargon.

This privacy policy applies to bisawd worldwide, wherever the service is available. We operate under the laws of the jurisdictions where we hold gaming licences and where our players reside. If you are in a jurisdiction outside our licensed regions, services may not be available or may be restricted. Thank you for trusting bisawd with your information.